RETURN POLICY

FOR DOMESTIC PURCHASES

All fine jewelry pieces are handmade and most are custom made to order in Fran’s studio in Evansville, Indiana.

Due to the nature of handmade items, each piece may vary slightly from the photos on the website. These photos are used as a visual reference only.

We love our customers and work hard to make sure you are completely happy with your purchase. If for some reason you are not satisfied, you must contact us within 2 business days of receipt of your purchase. 

Refunds and exchanges must be made within 30 days from the date when you receive your package. Delivery date will be listed on tracking info via USPS or FEDEX. Returned jewelry must be in its original condition, including gift boxes and anti-tarnish pouch. It must not show any signs of wear or damage, or alteration. Unfortunately, we cannot accept returns any other way.

Our 30 day return policy from the date of delivery of purchase does not apply to final sale items. To determine if something is final sale, look for “Final Sale” in the product description and at check out.

Custom orders, custom changes, and made to order jewelry are final sale and non-returnable and do not qualify for exchange. These items may not be listed as final sale items in product description or at check out. Because these items are made just for you, the customer, they are still non-returnable.  

Most orders are made to order and therefore considered custom work. Any changes made to jewelry items, such as resizing of rings, adding custom changes, engraving, or stamping are considered custom orders and non-returnable or eligible for exchange.

We work hard to ensure our customers happiness and custom make each piece just for you.We want you to love it. Buyers remorse is not an eligible reason for return or exchange. Damage that occurs after delivery is not eligible for return or exchange. Purchases over $750 are non-returnable/non-refundable.

Exchanges of purchases are made on a case-by-case basis. If we do decide to allow an exchange, you must return the piece within 5-7 days and it must be in perfect condition, in the same condition it left Studio Fran, You are responsible for all shipping costs for returns and exchanges.

INTERNATIONAL ORDERS are non-returnable and non-refundable.

Your gorgeous piece of Studio Fran jewelry is made to order, just for you with love, heart, and soul— please consider your purchase carefully.

RETURN AND EXCHANGE INSTRUCTIONS:

Do you need to make a return of exchange? First please email us at support@studiofran.com or frances@studiofran.com within 2 business days of receipt of your purchase. In your email, let us know what item or items you wish to be considered for return. Please include reasons for return or exchange and if there is damage, include images of items and the damage. We would love to know what happened and make sure you end up pleased. Please note that we will respond ASAP, and should be within 1 business day. Our business hours are Monday- Friday 9 am to 5pm. We do not respond on weekends or after 5pm. We need to recharge and replenish our life force and energy to keep creating and making such beautiful work, therefore we are not available outside of business hours. 

As we offer free shipping for domestic orders, shipping fees will not be refunded. If you paid for expedited shipping, those fees are non-refundable as well.

If you are returning or exchanging an item, we will email a return form and label. The return shipping fees will be deducted from your refund, unless we agree upon other arrangements.

Please ensure returns are securely packaged

Your items need to arrive at our offices in the condition you received them in. Secure packaging means the original packaging, a padded envelope, or small box with bubble wrap and including the return/exchange form. If you would like a receipt for the return, delivery confirmations are for sale at any post office. If the return value is over $100, we highly recommend insuring the package at the post office for protection against loss. 

Returns are Inspected and Processed within 7 Business Days.

Returns are inspected and processed by our team within 7 business days of receipt. We will review and inspect your item and confirm your return via email. Decisions are made at our sole discretion. We are not responsible for items that are damaged or lost during return shipping. Therefore, adequate and proper packaging, as well as insurance are recommended. Credit is issued to your original method of payment and you will receive an email confirmation. We do not accept returns in any other state other than the original condition, nor do we accept returns past our 30 day return period. They will be sent back to you; if you reject that return shipment, Studio Fran reserves the right to liquidate the inventory and withhold your credit. 

Please note: You are responsible for filing a claim with your courier if items are damaged or lost during return shipping.

Yours truly,

The Studio Fran Team