When do I pay and how do I pay?
Payment for your jewelry is due when you place the order.
We accept all major credit cards. We do not accept checks.
How long does it take to create this magic?
Short answer: As long as it takes. :)
We are working very hard to complete all orders quickly. Typically we need 2-4 weeks to wave our wands and work our magic. Please be patient, some orders do take longer due to delays and or the complexity of the piece that you have ordered.
An example of a delay may be that the stone you want needs to be specially cut just for you. These delays are sometimes out of our control, but please realize we are working very diligently to get your new piece to you ASAP. We are just as excited to send your jewelry as you are receive your new bling.
How long does shipping take?
We ship USPS priority mail, which takes 2-5 days, once we have completed your order. Fedex shipping is available for an extra charge.
Do you ship internationally?
YES, we do. All the time. International shipping is a flat rate of $100 via FedEx.
Who makes this gorgeous jewelry?
Well, Fran of course, with the help of her brilliantly talented assistants.
Do you use ethically sourced materials?
YES! We use all recycled metals (silver and gold) , and purchase fair trade stones from the stonecutters themselves.
Where do you get your stones?
#nonyabusiness Well, that’s not entirely true because sometimes I get my stones from you. I love to upcycle your old jewelry and if you have stones you would like to repurpose we are here to help!
I also purchase from the stone cutters themselves. I only buy stones that are fair trade and ethically sourced.
Do you take returns?
We are a small shop and every piece we make is made special just for the client. We love our customers and work hard to make sure you are completely happy with your purchase. If for some reason you are not satisfied, you must contact us within 2 business days of receipt of your purchase, and please refer to our return policy page.
How do I know my ring size?
If you are unsure of your ring size, try our ring sizing guide. If you are still not sure what size, just reach out to us for some help. We will decide together what size is the best fit for you.
How do I choose a chain length?
If you are not sure, send us a message and let us know where you want the chain to fall on your neck and we will help you decide the proper length.
What happens if I order the wrong size?
We communicate extensively with you to ensure you have the perfect ring size. Please ensure that the size you provide is correct, If you have questions, we are here to help.
To avoid a ring resize charge, please make sure you tell us the correct size.