Frequently Asked Questions & Answers
Payment for your jewelry is due when you place the order.
We accept all major credit cards. We do not accept checks.
Short answer: As long as it takes. :)
We are working very hard to complete all orders quickly. Typically we need 2-4 weeks to wave our wands and work our magic. Please be patient, some orders do take longer due to delays and or the complexity of the piece that you have ordered.
An example of a delay may be that the stone you want needs to be specially cut just for you. These delays are sometimes out of our control, but please realize we are working very diligently to get your new piece to you ASAP. We are just as excited to send your jewelry as you are receive your new bling.
Your items will be shipped UPS as soon as they’re finished. Once shipped, typically it takes 2-5 days. If you would like overnight shipping, you may pay extra. International shipping is available for an extra charge of $125.
YES, we do. All the time. International shipping is a flat rate of $125 via UPS. You are responsible for any VAT. We do not ship to Portugal.
Well, Fran of course, with the help of her brilliantly talented assistants.
YES! We use all recycled metals (silver and gold) , and purchase fair trade stones from the stonecutters themselves.
#nonyabusiness Well, that’s not entirely true because sometimes I get my stones from you. I love to upcycle your old jewelry and if you have stones you would like to repurpose we are here to help!
I also purchase from the stone cutters themselves. I only buy stones that are fair trade and ethically sourced.
We are a small shop and every piece we make is made special just for the client. We love our customers and work hard to make sure you are completely happy with your purchase. If for some reason you are not satisfied, you must contact us within 2 business days of receipt of your purchase, and please refer to our return policy page.
If you are not sure, send us a message and let us know where you want the chain to fall on your neck and we will help you decide the proper length.
We communicate extensively with you to ensure you have the perfect ring size. Please ensure that the size you provide is correct, If you have questions, we are here to help.
To avoid a ring resize charge, please make sure you tell us the correct size.